About this Policy
Our PrinciplesWe abide by the13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
CollectionInformation collected helps optimise the experience of visitors. It also helps supply information to best advise on the products and services we offer. We sometimes collect information from publicly available sources. This will only occur if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. This information is only collected from legitimate sources. Below is a breakdown of different ways your personal information may be collected.
What we collect from you
User contact formsInformation you supply on the contact page will be used for the purpose of contacting you. We may also use this information to make contact with you about information regarding your enquiry.
RSS FeedIf you wish to make use of the RSS service at www.tfcpointcook.com.au, you will need a piece of software known as an RSS Reader or Aggregator. This automatically gathers RSS feeds from all of your selected online publications, and makes them available to you on your desktop so that as new items are published, you will be automatically alerted of new content on our website.
There are many RSS readers available online, however please note we cannot recommend a specific RSS reader and cannot provide support in the use of RSS readers; you download and install them at your own risk.
- Site performance indicators: These list information on the use of our website, so we can make necessary changes to optimise our visitors experience.
- Analytics Cookies: This lists statistics to help us understand how many people visit, which parts of the wesite are popular and areas that require more work.
What we collect and receive from othersWe may also collect personal information from other companies who disclose it to us. This information is received in line with their own set of privacy policies.
3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+ etc)Where your personal information is contained in a user generated post or in a communication through a third party commenting system, please be aware that the comment made may become, and remain public.
Use and DisclosureWe only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 - use and disclosure of personal information):
- You have consented.
- You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
- It may prevent or lessen a serious and imminent threat to somebody's life or health.
Quality of Personal InformationWe do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us.
Data SecurityWe take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us.
When no longer required or requested by you, all personal information is destroyed in a secure manner.
Access and CorrectionAt The Foot Clinic Point Cook, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance if it would reasonably affect someone else's privacy or may pose a threat to someone's life, health or safety.
Complaints HandlingIf you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, feel free to contact us.
If you are not satisfied with the process of making a complaint to our Privacy Officer, you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: 02 9284 9666
How to Contact UsIf you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
The Foot Clinic Point Cook
54 Boardwalk Blvd
Point Cook, VIC, 3030